10 Jun, 2021 → by ClaimboUser44888
Automated irrelevant customer service responses, no reimbursement
1
This is a scam, not a plants/seeds distributor. The mailed in paper catalogue looked legit but they sell only pretty images. Write to their customer care email and you will automatically receive a message that they respond in 4-5 business days and that expect delivery in 3-6 weeks. I have called dozens of times and written and after 8 EIGHT WEEKS we started receiving trickling in plastic bag wrapped bits and pieces as part of the large order, ALL EXCLUSIVELY DEAD plants, brittle dry twigs instead of plants. They refused to give any delivery estimates, refuse to answer to any message requesting to reimburse any funds, no offer to send any replacements. There is no customer relations. They probably dump the dead trash from an actual nursery but this is not a legitimate purveyor of live plants. User's recommendation: This must be a scam, review other BBB customer reviews.