I have been a customer of Sirius XM for at least fifteen years or more. I contacted a representative after receiving an increased bill via my email. Unfortunate the service provider was not HELPFUL at all in resolving my issue and disconnected my services the following day. I am very appalled in the representative lack of effort to maintain my services. I called today, September 20, 2021, and asked to talk with a supervisor and transferred to four service workers after repeatedly asking to talk with a supervisor. I told them I will file a complaint about the issues of today. These individuals lack training in customer satisfaction and definitely will impact your business if the problem with them is not resolved.