We have several policies with Safeco insurance including Auto, our personal home, rental properties and umbrella policy. I have called on our auto policy and Safeco's rep said that they would get back in 24 hours which they never did. After making at least 20 calls and talking to 30 people I found out on the last call that our auto policy did not cover collision. Why they didn't know this on the first call is beyond me, seems like a simple answer by looking at the information on the policy. Makes me believe that were putting our financial security in the wrong hands. If they can't answer a simple question like this what would happen if something catastrophic were to happen. Now we are considering canceling and going with a another carrier. Maybe Safeco should invest more money in the training of their employees rather than investing in the stupid commercials that they're running on TV.