I had an accident and car was total loss, I was offered a rental car and was told that once i receive my settlement check. I have 3 days to return the car, which i did but my rental was only for 3 days. So when i receive my settlement check and went to return the car the rental agency charged me $ 1600.00. I called the rep Jacquetta Caldwell at 3 Dakota Drive suite 200, Lake Sucess, NY [protected] and informed her about this, she was giving me run around. First she said, she will have to speak to her boss, then i left message for him. He did not call me, I called him after 3 days and with an attitude he said. No we cannot do anything about this, if you want to complain go ahead. sent an email to progressive on 12/14/2016 but was no response. I need a solution for this, if not i will have to take it to consumer affairs or BB. Jerry [protected]@yahoo.com