Recently I bid on a few auctions and ended up where I couldn't pay them on the date due. I emailed customer service a few days ahead of time asking for an extension and got no answer from any of the "sellers". I attempted to pay as soon as I could but that option was not available. So I emailed again, and again got no answer. The items I have gotten from them have been pretty much as described but not all were correct. And the cost of shipping is unbelievable. I am a reseller myself so I know how shipping works. My mother has tried to use my phone for her account and it disabled her account for only that reason. She has never been late paying and has been in good standing until she used my phone and no cannot shop there anymore. Goodwill is NOT what everyone thinks they are and it's about time more people knew about it