ASAP movers moved me last month and it was my 4th move of the year. I chose to have 3 guys because it was only $10 more an hour than 2 guys. Each of the other moves was only 2 guys. This move took 7 hours with 3 guys moving the same items as the other companies did with 2 guys. Each of the other moves were only 6 hours. At the beginning of the move, one of the guys dropped an item on the hardwood floor creating a huge dent in the BRAND NEW floor. This then took a great deal of time to deal with that I ended up having to pay an extra hour when they didn't finish at their projected time. They collect payment while your items are still in their truck and just estimate the time it will take to unload. Then collect additional payment when they did not get done in time. The movers took off the doors at my new place and then couldn't put one back on correctly. The other door was just left off. When they were getting close to their estimated time, they began to complain about the elliptical that I needed upstairs. Telling me that they might have to leave it there. I made it clear that that was not an option. Also, they moved my washer/ dryer and hooked them up (which was nice), but didn't do that correctly. Oh!!!!! There is a 10% fee for using a CREDIT CARD. WTF is that about? I am a business owner and that is a complete and utter ripoff. Yes, it costs more to accept a credit card, but nowhere near 10%. That just makes me think that they want cash to pay guys under the table or not pay taxes. When we complained, we were told that an email was sent with that information when the appointment was scheduled. That email was never sent to me and the email was finally forwarded from their office during the conversation in the middle of the move. They had actually emailed THEMSELVES and not me when I scheduled the appointment. Also, the business had absolutely no information on the moving truck!!!!!!!! When we asked to speak to the manager, the guy gave us the phone and was yelled at after the conversation for putting a customer on the phone with the manager. Isn't that what a manager is for????? STAY FAR, FAR AWAY!!!!