Dear Mr. Blackledge: We are aware of the unsatisfactory letter that you posted on Ripoff.com our main goal in business is 100% customer satisfaction although you were neither a customer nor an employee we did review your post. As a past employer of Louis Cardona and Erica Butler I see where your concerns fall.Please be assured we closely examined the information and would like to update you on the incorrect information that you posted.Louis and Charlene opened Freedom Lending Corp. on October 18, 2005 while Louis was still employed with Homequest Mortgage Group as being a broker and broker of record for Homequest Mortgage Group.The corporation was done solely for tax purposes.Mr. Cardona was in the Mortgage business from 2004 to current 2007He was in car sales from approx. 2000-****Louis and Charlene bought their home on November 19,2003 and it was purchased from a family member before starting in the Mortgage business.Louis Cardona’s criminal record in question, I believe that’s sealed as he was a minor which was over 31 years ago.Charlene Cardona did graduate and attended a university in Tampa and her background is Management she has never worked for the Waffle House or worked in the Brandon area.She did not talk Louis into quitting Homequest Mortgage she did not even give it as an option or an opinion. Louis made the decision on his own from previous personal and business acts that were done by management and owners.She did not have him steal employees, financials, intellectual material or slander the owners to everyone.Erica Butler only knew entries to Ripoff.com after the entries were made.We did contact the Department of Economic Crimes to inquire about the “active” case which you stated was filed. The complaint that was made by you, was taken and closed due to Louis being the Broker of Record on HomeQuest Mortgage Group. The file is now inactive stating no wrong doing.Our mission in the mortgage industry is and always has been to treat each loan and customer with 100% honesty. We do not forge documents, fix appraisals, or take 3rd party monies from anyone. Our loans are all checked and double checked by compliance from not only this office but the corporate office. We do not and have not done anything illegal. If you have any further questions or would like any additional information please contact us first before posting inaccurate information on websites. Most information that I just stated is public record please use that as a reference on any further inquiries. Thank you,Freedom Lending llcLouis and Charlene Cardona