WestJet arbritrarily cancels non-stop flights and rebooks you on ridiculous and unacceptable routes that add 6 or more hours to your flight time. When you try to change the flight via phone, hold times are literally hours; if you try the call back feature, we were given a day and time 5 days out!!! Seriously, 5 days??? Also, if you cancel a flight, you would expect to get an immediate refund to your credit card. But no: "The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue". It's my money that they took and I want my money back, not a stupid travel bank with an expiry date!