IM PISSED WITH THIS COMPANY AND FILED A COMPLAINT WITH THE FCC TONIGHT ABOUT GLOBAL TEL LINK.. THIS IS DEFINATELY THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. I HAVE PAID THIS COMPANY HUNDREDS OF DOLLARS SO FAR TO BE ABLE TO TALK TO MY HUSBAND IN PRISON. BEFORE I REACHED MY HUNDRED DOLLAR LIMIT I SENT IN A PAYMENT ( BEFORE BILL EVEN CAME) SO SERVICES WOULD BE ON. ALL OF A SUDDEN MY PHONE WAS BLOCKED AND MY CHECK WAS CASHED ON 6-26-09 TODAY IS 7-9-09 AND IT IS STILL NOT APPLIED . I HAVE NOT BEEN ABLE TO TALK TO HIM ALL THIS TIME DUE TO THEIR MISTAKE. I ALSO WENT TO THE BANK PAID THEM A FEE TO GET THE COPY OF THE BACK OF THE CHECK TO SEE WHO CASHED IT..WHAT A SURPRISE GTL DID.. SO I CALLED THEM 3 TIMES ALREADY.. OF COURSE NOTHING HAS BEEN DONE. THEY SENT ME A BILL TODAY IN THE MAIL. I REALLY DONT WANT TO SEND PAYMENT IN RIGHT AWAY DUE TO THE FIRST ONE NOT BEING APPLIED. SO WHO IS SUFFERING IN THE LONG RUN.. ME AND MY HUSBAND. WE NEED A MORE RELIABLE COMPANY THAT WILL GIVE US EXCEPTIONAL SERVICES TO KEEP IN CONTACT WITH OUR LOVED ONES. AND ACCORDING TO SOME INMATES IN THIS OHIO PRISON I AM NOT THE ONLY ONE THAT IS HAVING THIS ISSUE OTHER BILL PAYERS ARE . I LIKE IT MUCH BETTER WHEN THE BILLED IT TO MY HOUSE PHONE. I VERY MUCH DISLIKE GLOBAL TEL LINK AND FEEL THIS COMPANY NEEDS SOME MAJOR IMPROVEMENT.