My sister has been a resident of paragon for 14 years. Her boiler broke down, she reported it and 4 months on its not been fixed. Shes an NHS worker and has had to live without hot water and heating for all this time during winter and covid! She called and emailed them 100s of time and they just ignore her. Meanwhile she paying her rent every month and on time for what? Paragon are not adhering to their contractual duties but she is. They simply dont care. Just take advantage of low income vulnerable people. Disgraceful housing association!!! They should be ashamed. Their properties are a crumbling wreck! User's recommendation: Paragon Asra are appalling.