I'm really disappointed with this order. I ordered a ring for my partner's birthday and when I placed the order it clearly stated on the website that the item was in stock and that it would be with me within a couple of days. However we are now three and a half weeks on and I still have not received anything from glencara. It is impossible to ring the company because their phone lines have an automated message stating that you should email. I've sent several emails and they have responded, not in the 24 hour time scale which they promise, but usually within 2 days. However they have not offered anything constructive and have just fobbed me off stating that the item will be sent when it is ready. To date I have not received anything. To add insult to injury I'm able to order exactly the same item on their website and again the promise of delivery within a couple of days, and no mention that it is out of stock. I would avoid using this company again and I would think very carefully before you spend any money with them. Edited 22/7/21 to add that last week Glencara told me they had refunded me some of the purchase price as a goodwill gesture due to the problems and delays I've had with the order. Surprise surprise, no money has been refunded to me. I have finally received the ring, 4 weeks after Glencara told me it had shipped. Its OK, nothing special to be honest. The actual silver ring is not hallmarked, and the stone is very small. It needs resizing but I won't be asking Glencara to do that or I'll probably get it back by Christmas if I'm lucky. Wish I'd gone to a high street jeweller in the first place and saved myself all this grief, but I thought 'handmade Irish jewellery' would be something special. How wrong I was.