I ordered a hot tub cover in March from these people. They were very helpful, great people, I felt good about the order, which was to take two weeks to ship. Three weeks later I had no word from them so I called. No answer. In a few days I tried again, closed for inventory. Called again and the cover would ship in a week and I would be upgraded to a higher density foam. That was two weeks ago. I called last week and the voicemail box was full. Today the phone just rings busy. my money was taken immediately because they said they needed to pay for the foam, which should have sent up red flags! I did email them with no response.