I had a appointment on 5/17/21 with Maureen La Rose at the Taft St in Hollywood fl she refused to do my Amended taxes trying to send me to a different location saying she need all documents when she didn't this is not my first time filing a amended taxes as long as i did my taxes with H&R she could have look me up in the system easily and she ask for my documents when i did my taxes which i had and gave to her she still refuse to do my taxes then you had another employee in the cubic behind me looking over my back putting her two cents in i asked to speak to the Manger Maureen said she be the manger sometimes never went to get a manger and i told her i would be calling the corp office making a complaint which i did. why should i have to go else where and my appointment was for that location very unprofessional staff and location i wouldn't recommend to one to that location and when i spoke to H&R Block Corp i told her i don't have to come file my taxes with this company i have choices