The one decoration I had at my destination wedding did not arrive. I ordered 12,000 silk petals in August and they did not arrive at all for my October wedding. Even though the company tracking info said they were delivered and sent back to the warehouse. It is now late March and I have not received a refund. The customer service lady sounds like she is watching wheel of fortune on her couch, whilst her co workers are: in another building, on vacation, phone is off the hook, do not know their phone number etc etc. One word: unprofessional. I am appalled I used this vendor. Scammers!