I just found out today that Allied Home Warranty has put my account on hold since june 2009, in their own words "on hold means no service request will be processed on the account" for allegedly a service fee of 60$ nto being paid by the tenant of the property I am the owener and the contract holder and was never informed about my account being on hold, Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties. What's more shocking is that althought they in a way suspended my account since june 2009 wihtout informing me, allied home warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and if the tenant did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come. This shows what type of company this is, and for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card they have no cutomer service to give you a courtesy call or send you a letter if there is any issue, they dont even have their physical address listed on their web site, I had to look it up from the state records, customers beware and I will make sure I will inform my realestate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents. I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in texas when in reality they have no customer service, no manners and all they care about is charging your credit card, I have the voicemail that allied home representative left and will be happy to post.