I went with Alfred Angelo for my bridesmaids' dresses because they had the color I was looking for. I bought my gown there as well because I found one I loved. That was where the trouble started. I needed extra length on my dress, but the consultant forgot to put that on the order. The manager was there, and she tried to fix it in the system, but couldn't -- she told me she would call the company to make sure they would add the extra length. A few days went by and I didn't hear anything from the store, so I called and spoke with an associate because the manager wasn't in that day. Soon I got a call back from the store telling that the dress couldn't be ordered with extra length after all. As a stressed-out bride-to-be, that was NOT what I wanted to hear. I was on the phone with my mom telling her the situation when AA called me back to tell me "oops, j/k! You can get 3" of extra length after all!" Problem averted, sort of... but that was the first clue that these ladies were clueless. My bridesmaids ordered separates (tops and skirts). We figured that would be easier than ordering dresses and then having to alter the bejesus out of them. Because both of the AA stores in the Pittsburgh area are royal pains in the *** to get to, I was going to pick up the outfits and take them to the bridesmaids. That meant that when we placed the order, my contact info went into the system, but not all of theirs. Perhaps that was a fatal mistake for us. About two months after being ordered, the tops came in, but there was no word on the skirts. Two MORE months went by and there was still no word on the skirts, so I called the store to ask if anyone knew when they would be in. The associate I spoke to checked for me, and it turned out that the skirts had come in a few weeks beforehand and nobody had ever called to let us know. She apologized, saying that sometimes it happens. Shortly after that, I got a call that my gown was in, and I told them I'd be in to pick it up that weekend. The next day, I got a call from the store (a different associate than I'd spoken to last time) to tell me that I needed to pick up the bridesmaid skirts because they can only hold them for two weeks. I told the associate I'd only just found out that they were in, and she got *** with me and told me that they'd called me three times -- which they certainly had not! I told her I'd never gotten ANY phone calls about the skirts, and she made up a few random dates when she claimed she had called. She insisted that SHE was the one who handled ALL the phone calls, and she KNEW she'd called me... which was all false. So the weekend rolled around and I went out to pick everything up. One of my bridesmaids had moved across the country since ordering her skirt and top several months beforehand, so I asked if they could ship hers to her. The associate said "sure, which ones are hers?" That was when I found out that, despite the fact that they WROTE DOWN the measurements of all of my bridesmaids, WITH THEIR NAMES, the information had never made it into their system! Apparently, because I was going to be picking up the outfits, the associate we placed our orders with had put EVERYTHING under MY name. They had no record of which sizes went with which girl! That meant that the two bridesmaids who are local had to try on the outfits AGAIN to see whose was whose -- a thoroughly unnecessary pain in the ***! The final insult was my one bridesmaid who was from out-of-town to begin with. She ordered her dress on a visit to Pittsburgh, and I had told her I'd pay the shipping. I had told the AA associates I'd pay the shipping. I went TO THE STORE and paid for the shipping. When my bridesmaid received her outfit, it turned out they had also billed HER for shipping! I just can't understand the frequency of the screwups we've had with this place. Had I known we would run into such a poorly organized mess, I think I just would have made the dresses myself. So if you're thinking about getting your bridal gown or bridesmaids' dresses from Alfred Angelo, make sure you have the time and money to deal with misinformation, nonexistent phone calls, and double charges. And certainly stay away from the Monroeville, PA store.