We were scheduled to travel to Ecuador on Saturday, May 1, 2021. HOWEVER, on April 23, 2021. Ecuador went into a countrywide lockdown on Friday, April 23, which meant that we would be unable to travel to Ecuador due to the lockdowns. LATAM will ONLY REFUND $26 of a $58 ticket - keeping 70% of the cost of the ticket. NOT OUR FAULT for lockdown of a country but it IS the fault of the airline for keeping 70% of our money. There are 4 people on the reservation. They will not refund on the entire reservation, they require it be done by each person on the reservation and then any refunded money does not go back to the credit card, it must go to my bank requiring me to hand over my bank account. Again, NOT my fault that Ecuador went into a countrywide lockdown due to COVID.