I purchased a round trip ticket to travel to Liberia, West Africa from December 12 2021 to January 31, 2022 (Booking #: [protected]) Confirmation: 3W8J9N for $1635.49. I also purchased a 24 cancellation policy in the amount of $216.00. When I received the itinerary, it stated 20 hours layover in Toronto. Unfortunately, I can not go along with a 20 hours layover, because I had a major back operation. I tried to call Justfly.com within the 24 hours cancellation period to either revised my travel itinerary or cancel my ticket, but to no avail. I call and e-mailed with the 24 hours period, but got no response from Justfly.com. When I finally got in touch, I asked them to change my from Toronto to Chicago which had a 4 hours layover and even told I would paid whatever it takes to pay the extra fare and they flatly refused. And now, they have refused to refund my money. I truly need some justice her. Jerome Z. Boikai - [protected] [protected]@yahoo.com