Back in 2014 my father was charged 2 times for one ticket, He called back and spoke to a customer care specialist who told my father he had 8 years to use the second ticket because the company couldn`t reimbursement his money back, it took forever for him to be able to speak to the specialist and after waiting for so long customer care didn`t give him the correct information. He was hoping to be able to use this air fair next month traveling to el Salvador. Record Locator is: HY9JRG number: [protected] and this was never used and my father was not aware of expiration or anything. Alejandro Munoz is his name and if you need anymore information feel free to contact me at [protected] email: [protected]@yahoo.com Also we tried to reach customer service and they keep telling us the complaint is the only option