This is been going on since July 2 no resolution supposed to be in contract relations Still without an air conditioner Supervisors don't return calls Extremely rude!.Basically it comes down to this they really do not care about their customers I've been with them for over 10 years and being treated like this amazon looks better than better At least they have a department where you can call and get some kind of resolution these guys don't care Choice home warranty seem to be better also