Original review updated by user Feb 11, 2021 After an update on Monday February 8, 2021 at 2:31 PM my phone will not "dial out". I thought there would be a fix; I kept checking Software Updates but there is nothing to date. This is not the first issue I've had with this phone, it's junk and I keep having to waste my time trying to get it working. Since it is still under warranty it needs to be replaced. I called Samsung and was told to go to one of their repair service providers, before that, the manager even tried to sent me back to my cellular service provider (Virgin); they carry your product, however, they are not responsible for repairing your product! Stop giving me the run-a-round! User's recommendation: Research, research, research! I wish I had done that.