To whom it may concern: I have been VERY frustrated with your airline and trying to use a credit for a past canceled flight that AeroMexico canceled April 5, 2020 to Atlanta, GA and returning to San Jose del Cabo on April 10, 2020 (confirm # FYOGHE). As you also know, Covid has played havoc on all of us and due to no fault of mine. I then rebooked this trip for November 8 - 13, 2020 to Atlanta which was also canceled. I used this past credit for a trip from San Jose del Cabo to Lima, Peru that was scheduled for June 17 - July 3. Due to extreme cases of covid currently in Peru, we needed to postpone this trip to April 28 - May 14, 2022. My original ticket # is [protected]. In addition, my travel agent in the US, Lori McMurtry of ProTravel Inc (copied on this email) booked a separate first class ticket for my wife Melinda Pentz for the same date going to Lima, Peru from San Jose del Cabo (ticket #[protected]). Now, we are being told that any flight credit for future flights must be used by April 28, 2022 for my ticket and October 5, 2021 for Melinda's ticket. That is unacceptable given the circumstances. As mentioned above, all I want is to postpone the trip for the 2 first class tickets to Lima, Peru from San Jose del Cabo on April 28 - May 14, 2022. In the event you cannot accommodate our request, I am hereby requesting a full refund for both tickets now. I am trying to fly with AeroMexico as I live in Los Cabos, Mexico but your company has made it very difficult and frustrating given these circumstances which originated from a AeroMexico canceled flight in 2020. Please help make this right by forwarding the credit to the new dates or refunding my payment for the 2 tickets. Sincerely John John C. Pentz Pentz & Partners, Inc./Mexico Desarrollo Socios, S de RL de CV KM 27.5 Carretera Transpeninsular San Jose del Cabo, B.C.S. Mexico 23400 Mexico Office: [protected] Mexico Cell: [protected] US Vonage Line: [protected] US Cell: [protected] Email: [protected]@pentz-partners.com