3 Sep, 2019 → by ClaimboUser695604
Additional charge on rental
1
Rental agreement number: [protected] I booked a rental car through Ryanair, who stated the cost was £55 for 3 days. I paid this in advance. When I collected the car, the lady stated that there was nothing more to pay, all see needed was a petrol deposit which was just over £200. I asked her to confirm twice that this full amount would be refunded to me and she said it would. However, only £114 has been refunded to me. When I spoke to interrent, they stated that the additional amount was a charge for the rental and only £114 was the petrol deposit. At no point during the booking or the rental was I told that the cost was anything more than the £55 I had paid. It is completely unacceptable to then take an additional charge of almost twice as much again, I would like this charge refunded in full.