I would like to share this letter my father wrote to GE Money Bank in regards he was having with his department store credit card. Honestly, one of the funniest things I have ever read. Please do not deal with GE Money Bank. I also ran into my own issues with them as they closed my credit line after I missed a payment of $12.60. Well, the reason I missed it was because they tacked on this "interest charge" 14 days AFTER I paid my balance in full. Oh well, I closed the account...Anyways, on to my Pop's letter...absolutely priceless. 12-2-10 GE Money Bank P.O. Box 981127 El Paso, TX [protected] RE: Account xxxx-xxxx-xxxx-4806 To Whom It May Concern: Good day, my dear friends at GE Money Bank. I hope this letter finds you all in good health and merry spirits, as is the case with me. I’m writing to you again in an attempt to address a problem that just won’t seem to go away. I wrote you on 11-9-10 about this problem, but your response, which I recently received, suggests to me that you are having difficulty understanding the nature of my problem. So I am making another attempt to spell it out for you as clearly as I can. I have taken the time to numerically list the sequence of events associated with my problem. Example: 1-2-3-4 and so on. It’s really quite simple to follow once you get the hang of it. So, let’s move on and see where this takes us, shall we. 1) I wanted to set up a Fleet Farm charge account for the non-profit business I work for. I received an application to fill out and did so. The application, which you have in your possession, which you have in your possession, WHICH YOU HAVE IN YOUR POSSESSION, required that I signed off as the guarantor (or secondary card holder) for the account. I did, and if you look closely you’ll clearly see that I both printed and signed my name as Jim A Colwin. The reason I did this is because that is my name. Jim A Colwin has always been my name. 2) Sometime after sending in the application, I received a charge card with the name Jim A Calhoun on it. I thought I received it by mistake, so I cut it up and threw it in the wastebasket. 3) When the business account billing information started to arrive, and I noticed the name Jim A Calhoun associated with the account, it became clear to me that someone from GE Money Bank made a mistake and typed Jim A Calhoun rather than Jim A Colwin into whatever data bank you use to store customer account information. Let me repeat. Someone from GE Money Bank made a mistake. 4) I called your customer service department to get this simple problem straightened out. That in itself was a problem because I couldn’t understand the person I was speaking with. I have difficulty hearing, especially when the party I’m speaking with has an accent that I surmised was coming from India or Pakistan or some other place in that geographical region. Anyway, after about 10 minutes or so of conversing back and forth and forth and back, it became clear to me that he understood the nature of the problem, and so I asked him to fix it. He informed me that he would require a faxed document from me in order to do so. My patience was being ever so lightly tested and I hung up the phone. (Actually, I said a few pretty naughty things to him and then I hung up the phone). 5) After assuring the entire staff that I was going to be okay (they came from all corners of the house, indicating they probably heard some noises coming from my office) I went outside to meditate on this dilemma. After 30 minutes or so I summoned the courage to try once again to resolve the problem by calling customer service a second time. (Are you still with me?) 6) This time I got a young lady on the phone, and while the accent was the same, the voice was a tad high pitched, (imagine a field mouse birthing an elephant) making the thought of grinding my way through this whole thing once again – unbearable. So I made a bold decision and told her the time has arrived to put someone on the phone who could speak English. 7) Next up was a young lady who spoke crystal clear English. I felt so good about that (in and of itself) that I almost hung up while I was ahead, but chose to move forward. This young lady quickly understood why I was calling, yet insisted that nothing short of a letter from me would clear up the matter. I shared a few meaningful thoughts and hung up on her also - but not before getting her to provide me with the address that I was to send my letter to. 8) I wrote the letter, dated 11-9-10. Looky, I have included a copy of it. I don’t know what you think, but to my way of thinking, the letter I wrote is quite clear. 9) Today, I received your response to my letter and have included a copy of that as well. Your written response is demanding that I provide you with court approved proof that confirms my name change. That may be a stumbling block because I never changed my name. You folks, GE Money Bank, in your infinite wisdom decided to change my name. You unilaterally (that means you did it by yourself and without my authorization) changed it from Jim A Colwin to Jim A Calhoun. That was a minor irritation – kinda like being served hard butter in a restaurant. However, your unwillingness to fix what you ###ed up in the first place is flat out pissing me off. Now, up until this point, this problem has been a closely guarded secret between you and me. Shortly, however, if you don’t get this thing resolved, I will be forced to post this on the internet in an effort to obtain solution based feedback from a rather large audience. I will end this as I began it, my dear friends, with a heartfelt “good day”. Warmer than Warmest Possible Regards, Jim A Colwin or Jim A Calhoun or Whoever (I’m not even sure myself anymore). PS: Little question… If the primary card holder defaults, who are you going to put the squeeze on as the secondary card holder?