17 May, 2021 → by ClaimboUser663978
Account hacked and no customer support available
1
My Facebook account was hijacked last night while I slept (17 May 21). I'm not able to log in to reclaim the account. I followed all instructions per their website. I submitted an ID, to confirm my identity and it was confirmed. They sent me a link to reset my password, but then I was asked for a specific auto-generated code that did not get transmitted to me, but probably the hacker/hijacker. I somehow was able to get an alternate email added to the account. I've tried to repeat the process several times, but am now blocked even from proceeding with the process to try and gain re-access, because I've tried so many times. The only way you can report an issue is to sign into your account - which I can't do. There is no customer service number to call in which to speak to someone. I'm thoroughly frustrated; unable to talk to anyone about the issue, and really want regain control of my account.