For Valentine's Day I ordered Flowers and gifts for my wife, two daughters, and granddaughter. After numerous calls to complain about late service (1 of the 3) actually received the gifts. 1)Wife never received flowers, after 3 days, numerous cancelled for refund. 2) Daughter received flowers late. 3) Daughter and Granddaughter never received gifts, after 3 weeks cancelled for refund. Reading the above, looks like bad service, but it does not reflect the absolute horrible customer service. No answers, no resolution, no supervisor, etc, etc. All this after 10 (at least) calls. DO NOT USE THEM! User's recommendation: BUY LOCAL.