I rented a 30ft unit to be picked up in Cedar Hill TX. Upon arrival they will not accept my debit card because it was a business card and also had my husbands name. So I offered to pay cash they would not accept that either. I finally had a to transfer money to a friends account and they took their card!! seriously Then the REAL trouble started!!!! upon arrival to my destination the unit was pulling more power than it was supposed to so the generator would not work unless EVERYTHING was off except the AC. It began to rain and we realized water was leaking through the window flooding the unit throughout the night!!!! Puddles of water on the floor!!!!! not just a little water! OH and to top it all off the HOT water heater did NOT work!!! I called the 800 number for help immediately, that's a JOKE!!! their response - I'm sorry its after 5pm I can't do anything this evening! I'll have someone out the next morning< ok Next morning comes and goes NO HELP ARRIVED!! Then I receive a call telling me there is nothing they can do because its a Saturday and everything is closed!!!! I was then told upon returning the unit I would be compensated for the troubles and faulty equipment! Well that didn't happen at all!! I was basically called a lair and was charged extra fees so that I only received a portion of my deposit back!!!! Which even that has not appeared back into the account! I emailed the Customer relations, NO RESPONSE. They have 30 days!!! seriously 30 days to respond!!!! do they have so many complaints that it takes 30 days to get to everyone????? makes you wonder doesn't it! The people where I picked up the rental from could have not been RUDER, it was absolutely shocking to me that you would treat customers in the manner I was treated in!! I had two friends with me and everyone was shocked at how unprofessional they were and then when i needed repairs I was basically on my own! I had to rent a hotel to get my family a warm shower and I have the receipt showing that it was done, Still no compensation what so ever!!