The Bath Planet rep took the time to talk to me and answer my questions and there was nothing she didn't answer. She even offered things I didn't know I should be asking. She was awesome and even after the sales call, I called her a couple more times, and she was very receptive. Plus, the installer who came was very cordial, professional, and clean. He was very good and it's sad that after my installation, something occurred and he had to go into another line of work. He removed our tub and put in a shower, some corner shelving and some handicap bars. So far, I'm very satisfied.