this mess started from 2011 on a escrow account. that went unpaid for 7 years and in 2017 I received a tax statement and notice that I was charged 2 times with property tax, I called Mr cooper and ask why there were two charges for property tax and they said I never paid for the 2011 property tax which was untrue. The 2011 tax for the property tax in 2011 was taken from my mortgage account and put into escrow account and in 2011 Nation Star paid the property to the williamson county tax office and to the Round Rock school, but in 2012 Nationstar sent the tax offices asking for them to refund the money. It's a very long and complicated story and I have been trying to get this resolved for 3 years now and have been lied over and over about this situation and as of today it has not been resolved I would certanily like for someone to call me about this as I am getting no where with these agents and each one tells a different story. I have consider to get a attorney but I would like to resolved this If I can Please call I work 5;00 am to 4:00 PM and I need help This situation on my late Mortgage started this year in April when the Mortgage payment was raised up alot and it was a surprise to me as I was told they were going to exempt me as they had done the year before They have raise the payment in 2017, 2018, 2019 because of shortage in the escrow caused by Nation Star by not paying the tax to the tax office and Mr Cooper found on the internet it show 2011 tax deliquent and they took the money from escrow and paid the tax office plus interest in 2017 and also paid the 2107 tax owe for 2017 which was about 10,000 and it caused a major shortage in escrow and I am paying for what they did with along with other issues that occured on my Mortgage loan , Please call so I can discuss this with you,, I can be reached arounf 4:00 P M Thank you, Doris Dickerson 737-212-**** dodiesue2@***l,com