I had purchased a prepaid 2yr membership about a year before my gym was bought out. In march 2020 it wouldve been just under a year into that membership. They let me know that it was automatically frozen due to pandemic and that was okay to leave up to a full year. A manager called in fall 2020 and I told him im still not comfortable coming in and he reiterated that it was fine, that year of membership was frozen and as long as I didn't come in and work out, itd stay frozen up to a full year. I call when they reopen 2021, they tell me it was frozen again due to closures, just call back when things reopen. Then I start getting charged membership so I call and they tell me it had never been frozen for that year and there's no notes on it so I lost my full year prepaid. I had been a loyal and frequent member for 15+ years and would never let a full year lapse and go to waste if I had known it wasn't actually frozen. I cant even cancel without getting charged for that as well. I would continue working out at this gym and be a member if my membership is honored but right now I feel I was lied to.