I had trouble renting a car from MavenGig. It took 3 weeks before I saw any cars listed in the app to reserve. I ended up with the Chevy Bolt Electric. I really enjoyed the car until that Friday night when it rained the hardest in San Francisco and I new it was gonna be a great money making night. That changed when I drove one block and heard this really sharp sound. A flat tire. I called on-star and waited 21/2 hours for a tow truck and they towed it to the dealership. I wasn't thinking the dealership was closed until Monday. I was not a happy camper. On Monday I called them at the dealership and they tell me there is something wrong with the transmission. I said thats impossible it is a brand new car and I did nothing to it. Come to find out the Chevy Bolts are supposed to be towed on flat beds or you can mess up the transmission. They left that information out. So I called Maven gig to report what happened and they took down my information and started a new case. I was able to swap out the car for a new one same model which was great but I missed 4 days and they went ahead and charged me anyway. It took me almost two months to get reimbursed for that. I had a few other things happen and every time I would call Maven Gig I would get the same answers. We will open a new case for you or I am sorry I wish there was something I could do for you. They said if you want to talk with management you have to Email them at member services. I messaged them like three days in a row. After five days they wrote me back a text book message not even answering the problem I was having. I did not get another message from them for two months when they finally decided to reimburse me for the days I did not have the car. These are the major issues with Maven Gig 1) There is no phone for customer support. 2) There is no Manager for customer support 3) The reps that answer the phones do not have any authority to do anything for you so Its kind of useless to have them there. 4) Overcharges 5)They never have enough rental cars 6)The Maven employees that sign you up for your reservation could be a little nicer and not act like they know everything when they clearly do not Maven support stop hiding behind an Email address and take care of your clients. Get a phone and listen when we talk or your business will fall flat