I purchased this item on 1/1/21. I set it up at my home office and found I needed to contact my IT consultants to install the item properly. My IT consultants installed the item and informed me, they had more complaints about this item then any other product of this type. Since January, I have had to have my computer consultants reinstall or completely remove the Smart Task software so, I could use the product at least 3 times. I scan and copy throughout the day. The fact that this item continues to malfunction indicates to me this item has a huge soft ware problem. I attempted to return the item this morning to my local Staples where I purchased the item and was told they wouldn't take it back. Further, the young lady informed me that I should have purchased the extended warranty. I did not purchase the extended warranty because when purchasing a new item it should function perfectly. If you are pushing the extended warranty, it implies poor quality merchandise.