Hi, My name is Grace Wakim, I purchased a defective lenovo Ideapad: LENOVODIR IP710S 7500U/8G/256/13.3 on 09/30/2017 from Micro Center Fairfax 3089 Nutley Street Fairfax, VA 22031 U.S.A. Few months after I purchased it, the laptop started turning off by itself. I took it to Micro center to fix it. They changed the battery on June 7. I travelled for work for two months and while I am there the same problem happened again, and it completely stopped working. While coming back, at the custom on the airport, the officers tried to turn on the laptop. Not only it didn't work, but because they tried multiple times to make it work, the power button came off. I had to spend more time at the customs explaining why the laptop is not working. Upon arriving to the U.S. I took it again to Micro center and now they say that I have to pay for the motherboard and for a new keyboard and that the warranty won't cover any of the expenses even though it is still active. I already payed $900 for a laptop that doesn't work, that puts me in sensitive situations, like at the airport, and in embarrassing situations like when it turns off by itself at work. $900 is already a substantial amount of money!! Now I need to pay more for repair. I am asking you please to either let me exchange the one I already have with a new one, give my money back or at least I am asking you to cover the expenses of the repair. My repair order at the Micro center is: [protected]@@1 Regards, Grace Wakim