On 12/8/2018, before placing a Christmas order I called for shipping information and was told that any order would not be delivered before 10 working days. I asked for a supervisor as I had to have my order by 12/12-13 and was assured I could pay for 2 days express shipping. And, I did that. I placed an over $640 on their web site and received confirmation on 12/8. On 12/12, one of nine skus orderd was received from USPS with the receipt for that one item and the entire amount of the special shipping and handling costs. From the evening of 12/12 into the following morning I called their toll free number and was put on hold for over 30 and 40 minutes, respectively. I called their corporate office in Hudson, Ohio, the morning of 12/13 spoke to an associate who, at the late afternoon called to advise my order was being FEDEXED overnight for arrival on 12/14 and was given a tracking number. Later at the end of the day I received another call with a different tracking number but with her assurance the FEDEX shipment was OVERNIGHT. On the morning when the overnight delivery was not made I again called and after staying on the line was told the delivery would be Monday morning, 12/17. Though there has been no station to station tracking from FEDEX the advice is that the order should be delivered by 8:00pm on 12/17. THIS IS A COMPANY THAT HAS A SERIOUS INTERNAL ORDER HANDLING CREDIBILITY. While the associates with whom I did exchange phone calls were polite it was obvious they had no leverage to satisfy my needs. I should also mention that calls to a toll free number for problematic order issues are funneled to a 3rd party international company, whose attendants are reading boiler plate scripts and are ineffectively trained. One of the excuses for the delay of my order was because "your order exceeded your credit company's limit for my account", and that was ONE of the holdups. That was fallacious and so conceded when I spoke to the corporate office.