1 Jan, 2018 → by ClaimboUser816173
9 foot kennedy fir tree
4
I bought tree in January, 2017 paid $400 and stored in closet until November 27. After spending 2 days decorating tree on day 3 the lights began to flicker in the middle section and no longer work. I immediately contacted Christmas Tree Market. I am being told tree is not in stock- yet the website shows availability. I am also being told I have 2 options A- to return the tree before Christmas for a refund or B wait until next fall for a replacement section. Neither option is acceptable! I would be willing to receive a new tree immediately after Christmas but they will not do that. Did I mention it took me 3 days to decorate this tree?!? And they expect me to remove all the decorations, ship the tree back for a refund before Christmas! Something is wrong with this picture- DO NOT PURCHASE FROM CHRISTMAS TREE MARKET as they DO NOTstand behind their guarantee! Please spread the word! I would be willing to accept a replacement tree after Christmas but I do not have any vacation days left to undeclrate and redecorate a tree again before family arrives for the holidays.