on May 7, 2021 I purchased this chair in your Carson City store. The regular price was $349.99 with an instant discount of $100 and a promotion discount of $4.76 It was a floor model already put together, and I was charged a $15.00 set up fee. As it had been a floor model I assume the manger gave me a $5 discount for being a floor model. Had I wanted to purchase a new one one together right out of the box, the normal set up fee was $20.00 but I needed it immediately and couldn't wait until someone put a new one together. I can understand and agree with that fee. I paid a total of $264.98 plus sales tax of $18.41 for a grand total of $283.39. However, I found that the chair did not have enough lumbar support and returned it to your Reno Kietzke store on May 19, 2021, within the return date. I was credited $262.25 with a total of $242.23 for the chair, $20.02 for the sales tax and MINUS $20.00 for Office Depot assembly the chair for grand total of $262.25 to my VISA account upon that return. When I questioned why I was charged $20.00 (I originally paid $15.00 in Carson City), and that the return price was less than I paid originally, the store manager simply said that assembly charges were not considered to be refundable. In explaining that I had been charged a previous set up fee and his $20.00 set up fee meant that I had paid $35.00 for set up fees that he would charge the next customer another $20.00 for, he simply said, "store policy", and the discussion ended. I can understand the original assembly fee. But to take the chair back and deduct an additional set up fee means, to my way or thinking, Office Depot made a profit on at my expense. I was charged twice for an assembly fee that Office Depot will charge another $20.00 assembly fee to the next customer. If this practice is considered it usual, I consider it a poor practice, and possibly illegal. It is certainly not a practice to keep customers, of which I have been for a number of years.