Paid for software. It says it has a full refund policy for 7 days. It didn't work for me and my files are still lost. Been trying to get a refund from them since day 3 and nothing. The want me to keep trouble shooting the problem and want screenshots of what it says. File can not be opened, not a valid .xml file. Seems like everyone in this company, doesn't read what the other people wrote down. It's been 2 weeks and they still want me to troubleshoot the problem and I keep asking for my money back. STAY AWAY FROM ANY PRODUCTS THEY MAKE. Also, they are in china.