I booked and paid for a package of lessons for my son. I tried to cancel within the hour as my son was unable to take up the lessons, but no one would speak to me and I only received a 'Ticket Number' from the email contact I made. I tried for three weeks to get a response, but none was forthcoming. I had clearly cancelled within the fourteen day 'cooling off' period, so there was no reason to withhold a refund. I had to contact my bank who are now opening up a complaint with the company to get my money back. They told me they have a lot of dealings with this company. In brief DO NOT ENTER INTO ANY CONTRACT WITH THEM!!!