I bought a monitor advertised as capable of HD graphics, the monitor was suboptimal and could perform at 1080p native, there were no drivers with the unit and I had to search in other countries to find a driver. Then when I finally got a driver the monitor was horrible and I was not happy with its performance which was definitely not high definition. I decided to send it back after 1 day of testing, and this is when the trouble started. I phoned to return the device and the customer "service" rep put me on hold for >20 minutes after my initial 5-minute hold after speaking to Crystal requesting an RMA. I was transferred to Eric who did not like the fact that I was not about to unbox the 40" monitor and reconnect to send him a picture of non-performing pixels, he pretended to transfer me back to customer service after my request and Eric promptly hung up the call, the call was not abandoned. I called back and got Jan Sabando; I know his name because after I demanded an RMA despite the threats of restocking fees and I will have to pay return shipping (after I paid to have it shipped) when I said bye he called back my phone number and placed the call on hold. Nice, he probably doesn't know that its an offense to do so in New York state, I will complain to the NYS Attorney Generals office about this, let Tiger fight with the AG's office who has deeper pockets funded by taxpayers. The worst customer service ever, guess I will be purchasing all my products at Amazon or Provantage now. Good riddance Tiger that's why the organization had to restructure years age, respect the customers that create wealth for your company otherwise you will lose them one at a time. I have been buying from them for close to two decades what a way to lose a customer.