My name is Dina Smith, phone number is [protected] from freedom auto company, our account user name is [protected]@freedomautocompany.com. I was having a problem signing in for my account in the first time, I called the customer service number provided on the confirmation email that I got when ii purchased my account. After the customer services keep transferring me to different department, they finally came out with a very weird/rude conclusion that i am the one who responsible to forget the used name or I even did not create a user name, however i tried several times to provide them with my user name which is the one on my account and they transferred me again to another department to the cancellation team saying that the i have to cancel my subscription and and repurchase again because there is nothing they can do for me and the girl from the cancelation department was able to confirm all the details and the username which is exactly the one that i gave them in min(2) during our phone call! it is very FRUSTATED to spend 45 mins for such an issue with a big company like Microsoft, i am very disappointed and unhappy for the service that we got for our company and paid a good amount of money for that.