I paid 3.99 to be a VIP so i could download and export data to my website. It is their dropship program. It does not work. So for 3 weeks i have been asking for my refund of 3.99. They agreed but then today i got an email saying their system is unable to process refunds so they were offering me 3.99 off in coupons for my next purchase. I said HELL No, i want my refund. Why woukd i buy products from you after you burned me. I know its only 3.99 but its the principle.. any suggestions? Thxs for listening...