1 Jan, 2018 → by ClaimboUser244378
205/50 r17 93v xl bsw hankook winter icept @320

1

I am emailing this to Hankook tires to complain about the winter snow and ice tires I purchased through Discount Tires Direct on November 21, 2016. When the tires arrived I arranged to have them mounted and balanced by Discount Tires and did so. Along with the tires I purchased 4 certificates from Discount Tires for refund or replacement. I had the tires go through 1 season of winter driving in the Denver Metro area of Colorado and I am having to replace the two front tires worn down to 3/32" of an inch left thread. T purchased these tires at the cost of $97.75 per tire from Discount Tires Direct. I am very dissatisfied with the quality, durability, wear, performance of these tires. I would think I could get more than 1 season of of winter driving from these tires which I purchased. Discount Tires will not honor any percentage of replacement on these tires. The tires were properly aired and rotated regularly. I have all the paperwork to prove this. I am asking Hankook to reimburse me for the tires which failed to provide to the standard and quality I was told I would have from these winter tires. I will be having to replace the rear tires shortly as I could only afford two tires at this time and I purchased an entirely different brand and make of tire. I am a Disabled Veteran, I believe that your company should provide excellence in the tire manufacturing process without any manufacturer defects or wear problems. I cannot recommend your tires to anyone at this time from this experience. The Discount Tire Direct invoice # is 6845410 and the order # is 9169664.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Hankook Tire you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.