28 Jul, 2021 → by ClaimboUser261329
2017 Victory Octane Motorcycle

1

I purchased a new 2017 Victory Octane, vin # 5VPFTB002H3001546, on 06/25/2016 and has had the same issue since I purchased it. The bike has been trailered to the Polaris Repair Shops 4 times, two within 1 year of purchase to the Champion Motorcycle in Decatur, AL. The shop replaced the crankshaft position sensor the first time and flashed the computer the second time to clear the trouble code. Each time the bike ran great for two months, then would not start. I replaced the battery as suggested then they flashed the computer. I was later told by the shop that the starter had a recall and needed replaced, the faulty starter was the cause of battery problems, the service manager at Champion Motorcycle said. He further stated their Victory certified tech was no longer with them since Victory Motorcycle company had been closed. He sent a replacement starter to me and I installed it. I have had several cases open with Polaris/Victory customer service since my purchase, the bike has only 1700 miles on it, with the most recent regarding the same issue as when it was first purchased. The Polaris Customer Service Rep. was helpful at the first due to the repair shop had the bike for 2 months before contacting Polaris or performing diagnostics on the bike. The new Polaris repair shop, Shoals Outdoor Sports, replaced the same component, crankshaft position sensor, that was replaced under warranty by Champion Motorcycle, they placed a new battery, this is the 4th battery to be installed on the bike, and stated the repair bill was just under $700.00. The service manager at Shoals Outdoor Power further stated the crankshaft position sensor they removed was a "aftermarket, not OEM component" that Champion Motorcycle had installed under warranty. I do not believe it is my responsibility to pay the bill that is the same issues that has existed since the bike was new.
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