In January 2021 i made a purchase of a pink suede real fur jacket and brown real fur leather jacket paid over 400USD was excited for their future arrival im used waiting on the things that i ordered to take a bit longer than usual so i waited specially because i used to fold dispute and the seller begs me to cancel it so this time i just decided to wait and had no doubt in my mind that i was dealing with a respectable comp and respectable seller, i asked at the airport if the jackets arrived i was told no i tried to talk to the seller he doesn't reply, i tried to open a dispute, it was expired long story short i was told i will not be paid my refund nor get my jackets, now im a diamond CX and been with u years bought stuff with thousands and thousands of dollars entitled to a refund either by ali exprsss or the ssller, its not fair he gets paid for something that he didn't deliver that called robbery, plus i have ur Chinese consumer protection laws it protects the CX and he's entitled to a refund, artcle 55 1980 this is not a way maintain loyal customers, what you can provide other apps can provide aswell and i will be refunded if they don't send the things the seller u have called top fur mall is a theif after all this time he's saying he could not get to the factory to get the jackets shipped but he was able to display them on ali express to scam ppl i wish i have bought the brown jacket from another seller at least he wudve had integrity