Hi my name is crystal Ufie I'm writing to you because I had a very bad visit today at one of your locations in Plano Texas, the adress is 1100 east Parker road, Plano Texas 75074, first off I ordered a 2 piece chicken meal with hush puppies fries and a pineapple cream cheese pie. On July 5th 2019 around 2 to 3 pm afternoon. A nice African American woman took my order but to my surprise when I broke into my chicken, it was discussing gooey red and black in side horrible so I walked over to the counter hoping to speak to the nice lady who took my order when a different white female employee, over heard me and asked what I wanted I showed her the chicken and told her I wanted a refund she didn't respond and I asked why it was like that and she said all the chicken is cooked like that and looks like that which upsetted me because she had no concern and that someone would say that and sev that to guest she just kept insisting that she could give me other pieces of chicken I said no so she was mad and instead of giving me a refund like I wanted she gave me fish ? I didn't want any of that the fish also seeemed gooey and uncooked not fresh I threw it away I'm so upset that this restaurant would serv such slop people can get sick like that she should have been more concerned and interested but she wasn't I didn't get her name or even know if she was a manager but I think she should be fired for that behavior and people can sue this location because of this incident I'm very upset and would like someone to get back to me ASAP my phone number is [protected]