Order number P502896. I ordered on March 25, in hopes that one month would give it enough time to have the matching mother daughter dresses for Easter. I checked back about a week later and the order was packing. Then I checked another week or so later - April 10th it was being delivered to carrier and processing. That is the last update there has been. I emailed them on May 8 only to have them reply and tell me it would ship on May 12 and I would receive a shipping notification with tracking information at that time. It is now May 21 and I have not received an email with shipping information. It still says the last thing that has happened with my order was April 10th when it was being delivered to carrier and processing. I think 2 months is beyond ridiculous to have to wait for any items, even if they are being shipped from China to the United States, especially when they have supposedly already been picked, quality checked and delivered to the carrier. I don't understand what the problem is. If you no longer have my items, then tell me that. Don't lie to me and just never send anything to me. How do I want it resolved? Immediate overnight shipping of my items so I receive them before the end of this week. I already missed having them for Easter, I would like to have them for the next event I was planning to wear them for. This is the email response I got. It seems genuine enough. However, considering it has been nearly 2 weeks and I still have received nothing from Popreal, it seems that it is only lip service. Dear customer, For your order P502896， Good day! We are sorry that the processing time is delayed due to the large demand of orders we received. The items are being sent to our dispatch center. Expected shipment will be on 05/12/2019. Once all items are ready for shipment, we will ship out your order in first priority. We will send you an email that includes the courier name and a package tracking number for your reference once we ship your package .Please do not worry and wait patiently. If you still have any further inquiries, please reply in this email, and we will always be delighted to provide the best service we can. We appreciate your understanding and support. Have a pleasant day! Best regards, Julie Customer Service Team www.popreal.com Customer Self-service If you need to track your order, edit shipping address or cancel your order, please visit our customer self-service portal here. =========================================================================== Popreal Resolution Center In any case you are not satisfied with our customer support's response, you can file a dispute by going to our Resolution Center: Your case will be taken care of by our dispute management team in first priority.