Ordered the recliner and got it after several weeks and a couple of postponements of delivery dates. Got it on March 30th and was put together and it worked. However by that evening it quite working so the next day we contacted their customer service dept and were told they would have a service tech out in 7 to 14 days. It is now April 26th. And nothing. We have made at least 3 more calls and are told it will be 7 to 14 days from the date of that call never mind we had called before and they told us the same thing and didn't want to address the fact we had. So at this point we have a $2200 chair that doesn't work and a warranty that they state they would fix or replace if there were any issues with it.