I only just found out this morning that this company has been fraudulently taking £15 from my bank account since September 2018. Yes, that is almost 3 years they have been taking money from me. For some suspicious reasons when I can't find the company name on my direct debits or standing order lists. I googled them immediately to discover that they are an online saving company or something of that nature. I'm not into the habit of shopping as I cannot afford that luxury. I have never heard of this company until today and never signed up to anything with them. This saddens me particularly, and is deeply upsetting as I lost my partner the same period they started taking money from me. He died on the 7th of July 2018 in a car accident and I have since been homebound due to depression and illness. It's that time of the year again, 3 year anniversary of my partner's death. This isn't the right time to be dealing with this type of issue. I have enough on my plate as a single mother trying to make ends meet only for this company to be stealing from me. How on earth is this being allowed to happen? I called them and spoke to a customer service adviser who told me that I had signed up to this at a Debenhams store! I cannot recall anyone discussing this financial agreement with me ever, nor do I recall being given a direct debit form to fill in at Debenhams on behalf of this company. Why would Debenhams would lure people into such a dodgy situation? I am now in the process of trying to get my refund. They have offered to give me a full refund and money paid back into my account with 3 to 5 working days, yes that's £15 x 34. Fingers-crossed let's see if they keep their promise.