I bought a Kate Spade bracelet, I should of received it 19/01/2021. But due to DPD losing my parcel I did not receive it. I have constantly been chasing this up with customer service, a lady named Sam. I just keep getting told it's being investigated. I cannot believe how you wil not give a refund until parcel is found, I find this very unsatisfactory service and would not recommend your store to future friend and family. I would really like this matter to be dealt with more promptly, I hope you will chase this up as soon as possible, otherwise I will have to take further action . Karen Bowden