Xlibris representative name JIM repeatedly telephoned in 2017, 2018, offering deals to publish my book. ‘I declined their offers and self-published my book in 2018. They kept calling me in 2019, and then I accepted their 50% off offer. They asked me to pay just under AU$1000.00. I paid in four installments. They spun the offer, saying they have "PROFESSIONAL" graphic artists, professional editors, and professional book publishers. When I had paid all four installments, then they requested fro my manuscript. Then I was given details were to wend the manuscript, and a person would reply to me one week later. It went on and on from one person to another person and asked to resend the manuscript again. Finally, it settled to one person to review the manuscript and get it into book form. I was told they had people that could design the book cover. They showed me their samples of my book cover, and it was complete crap. No way a professional book cover designer. I created my book cover after seeing their samples. And submitted that to them. Then they asked me for the book content picture copyrights. So I sent them to them. They replied by saying that the book images have been verified. And they asked me to approve their version of my book manuscript. I had to sign the request saying that I had approved the XLIBRIS version of my book manuscript. Once I had signed it. Maybe one week later, they sent me an email saying that the images in the book are from Wikipedia and not acceptable for book printing even when the images were public domain. So I replied to XLIBRIS, saying that the previously approved version of the manuscript is now VOID if they won't publish my book. They did not reply. The XLIBRIS system tricked me into signing the manuscript before it was approved ready for print. And they refused to backtrack the book manuscript verification process, back to NOT VERIFIED. I have sent many emails to JIM, and sent emails to CHERRY and another person who sent me emails for advertising the XLIBRIS book. They have not REFUNDED MY MONEY, NOR HAS THE BOOK BEING PUBLISHED. It has been over 12 months since I paid the money. Horrible experience. A SCAM. XLIBRIS are PROFESSIONAL SCAMMERS OR CON MEN, NOT Book publishers.